Cameron Jerome thought he had hooked in a leveller for the Canaries at 2-1, but it was ruled out for a high boot.
Wilfried Zaha's volley and Damien Delaney's finish from a well-worked corner had put Palace two goals up.
Nathan Redmond pulled one back for City but Eagles debutant Yohan Cabaye sealed the win in injury time.
Former Newcastle midfielder Cabaye was a standout signing for Palace this summer from Paris St-Germain.
The Frenchman was put through by James McArthur to finish off the game with almost the last kick, as Eagles boss Alan Pardew moved on to an impressive 11 wins from his 19 Premier League games in charge.
High boot or low head?
Substitute Jerome did superbly to hook the ball over his head and into the net but referee Simon Hooper, officiating his first Premier League fixture, said the striker's boot was high.
Joel Ward's head was at close quarters, but the Palace defender was stooping to make his challenge and the furious Canaries players surrounded the referee to question the decision.
"It was tough on Norwich. Anywhere else on the pitch you'd probably give it, so you have to give it there," said Pardew.
"If it had been us and it was disallowed I would have been disappointed."
Norwich manager Alex Neil said: "It was a key moment in the game. It's extremely disappointing, more often than not that goal would be given."
Speaking on BBC Final Score, former Norwich striker Chris Sutton added: "The disallowed goal is the worst decision you will see all season - on the opening day.
"If Palace had scored it I would have been saying the same. It was a wonderful finish. It's ridiculous. All he did was hook it over his shoulder."
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